Frequently Asked Questions
Everything you need to know about Astonish Cleaning Products and your order.
Are Astonish products safe for use around pets and children?
Yes, all our cleaning products are formulated with safety in mind. While we recommend keeping all cleaning agents out of direct reach, our formulas are non-toxic when used as directed and do not leave harmful residues.
Is Astonish a cruelty-free and vegan brand?
Absolutely. We are proud to be Cruelty-Free International (Leaping Bunny) and Vegan Society certified. We never test on animals and do not use any animal-derived ingredients in our products.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery progress.
What is your return policy for cleaning supplies?
We offer a 30-day return policy for unused and unopened products. If a product arrives damaged or leaking, please contact our support team immediately with a photo for a full replacement or refund.
Can I use your products on delicate surfaces like marble or quartz?
Many of our products are suitable for specialized surfaces, but we always recommend checking the specific product label or testing on a small, inconspicuous area first to ensure compatibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.